Terms of Service

The service

RentGuide is a tool for self-managing landlords in New Zealand to manage tenancy agreements, rent tracking, bond and compliance deadlines, and related paperwork. RentGuide is not a property manager, a law firm, or an accounting firm, and using it doesn't create any of those relationships.

Your account

You're responsible for the accuracy of the information you enter and for keeping your login secure. You must be lawfully able to act as a landlord for any property you add.

Plans and billing

Free requires no payment. Solo and Pro are paid monthly subscriptions billed through Stripe, and renew automatically until cancelled. You can cancel anytime through the billing portal, access continues until the end of the current billing period, and no refund is given for the remainder of it.

Taking applications through RentGuide

If you turn applications on for a listing, the applications people send are yours. Under the Privacy Act you are the one collecting that information, and RentGuide holds it for you without using it for anything of its own. That is why your name and a contact address are shown on the form: an applicant is entitled to know who is asking and where to write to them, and that is you, not us.

It follows that what happens to an application after it reaches you is your responsibility. That includes who you show it to, what you do with a referee's details, and answering an applicant who asks to see or correct what you hold about them.

The form asks only for what the Privacy Commissioner's guidance for landlords lists for the application stage. Do not ask applicants for more than that, through RentGuide or outside it, and do not use the application to collect anything the Human Rights Act protects. Checks such as a credit report belong at the point where you are discussing an offer, not before, and they happen outside RentGuide.

RentGuide does not decide who gets a tenancy, and does not score, rank, recommend or check any applicant. You never charge an applicant anything through RentGuide, and we never charge them either.

Not legal, tax, or financial advice

Tenancy agreements, notices, tax summaries, and the free tools give general information based on our understanding of current New Zealand law and are not a substitute for advice from a lawyer or accountant. You're responsible for checking anything unusual with a professional before relying on it.

Your content

You own the tenancy data and documents you upload. We only use it to provide the service back to you, as described in our Privacy Policy.

Limitation of liability

RentGuide is provided as-is. To the extent permitted by law, we're not liable for losses arising from your use of the service, including reliance on generated documents or calculator results, beyond the amount you've paid us in the past 12 months.

Ending your account

You can close your account anytime. We may suspend or close an account that breaches these terms or is used unlawfully.

Governing law

These terms are governed by New Zealand law.

Changes to these terms

We may update these terms as the service changes. We'll post the updated version here with a new date.

Contact

Questions about these terms: hello@rentguide.co.nz.

RentGuide is operated by Josh Nguyen, based in Auckland, New Zealand. Full registered business details will be added here once company registration is complete.